Plans Change.
Make It Easy.
Let athletes manage their own registrations when life happens. Self-serve transfers, event credits, and customizable refunds — with zero race director workload and automatic inventory return.
The Old Way
- Customer emails asking for refund
- You check policies, calculate amount
- Process through Stripe manually
- Update ticket status by hand
- Maybe remember to re-open inventory
- 20+ minutes per request
The EnduranceFinder Way
- Athlete clicks "Can't Race?"
- Sees options based on your policies
- Chooses and confirms
- Registration cancelled, inventory restored
- Everyone gets confirmation email
- Zero race director involvement
Interactive Demo
See It In Action
Experience the customer flow and organizer controls
Spring Trail Marathon
6:00 AM · Mountain State Park
Can't race?
Priority Order
Three Options, One Strategy
Presented in order to maximize attendance and minimize refunds
Transfer Registrations
Participant transfers their registration to someone else. The race still sells out, you keep full revenue, and another athlete gets to race.
- New registration issued to recipient
- Original registration voided
- Both parties get email confirmation
- No money changes hands
Event Credit
Convert registrations to store credit for future races. Athletes stay in your world, you keep the revenue now.
- Credit stored in athlete profile
- Auto-applied at next checkout
- Optional expiration period
- Only valid for your races
Request Refund
Money back to original payment method. You control the percentage and can withhold processing fees.
- Customizable refund percentage
- Optional fee withholding
- EnduranceFinder fees non-refundable
- 5-10 business day processing
Full Control
You Set the Rules
Configure policies that work for your races
Enable/Disable Options
Turn on just transfers, or all three. Your choice.
Set Percentages
100% credit, 80% refund — configure each separately.
Deadline Windows
Refunds until 72h, credits until 48h, transfers until 24h.
Fee Withholding
Keep $5 or 10% to cover processing costs.
Credit Expiration
Credits never expire, or set a 1-year window.
Custom Policy Text
Add your own explanation for customers.
Who It's For
Built for Every Race Type
Flexibility policies that match your business
Marathons & Half Marathons
100% credit, no refunds. Keep runners in your race series with generous credit policies.
Trail Races & Ultras
Tiered refunds: 100% 60+ days out, 50% 30+ days, credit-only after that.
Triathlons & Cycling Events
Transfers encouraged, limited refunds. High-demand races benefit from instant inventory return.
Race Series & Training Camps
Series credits roll over. Individual race refunds with 7-day notice.
“Before EnduranceFinder, I spent hours every week processing refund requests from injured runners. Now athletes handle it themselves, and I actually get fewer refunds because most people choose to transfer their bib or take credit for next year's race. The automatic inventory return alone has helped us recapture thousands in revenue from sold-out events.”
— Mike R., Race Director, 10+ races/year
Pricing
Unlock Self-Serve Refunds
Flexible Refunds are available on Elevate and Amplify plans. All plans include unlimited races, the Scanner App, and instant Stripe payouts.
Elevate
Half the cost of Eventbrite. 2x the features.
per ticket (+ Stripe fees)
- Everything in Starter (free), plus:
- Self-serve transfers, credits & refunds
- Customizable percentages & deadlines
- Automatic inventory return
- Credit system with expiration
- Custom policy text & fee withholding
- Visitor recovery automation
- Post-event tip jar
Amplify
AI marketing + access to 350K+ verified buyers
per ticket (+ Stripe fees)
- Everything in Elevate, plus:
- SMS + Meta Retargeting recovery
- AI Meta Ads (FB/IG) campaigns
- 350K+ verified buyer network access
- Lookalike & retargeting audiences
- Brand ambassador program
- Direct mail campaigns
- Priority support
No hidden fees. Payment processing (Stripe) fees apply separately. All plans include a 14-day free trial. No credit card required.
Got Questions?
Frequently Asked Questions
Everything you need to know about flexible refunds
Athletes click "Can't Race?" on their registration confirmation page. They see three options in priority order: Transfer (send registration to someone else), Credit (convert to store credit for future races), or Refund (get money back to original payment). Each option respects the deadlines and percentages you configure.
More Tools
Explore More Features
Self-serve refunds is just the beginning
Stop Processing Refunds Manually
Let athletes handle it themselves while you focus on creating amazing race experiences.