How Flexible Refunds & Deferrals Work
Let athletes manage their own registrations when plans change. Configure transfers, deferrals, credits, and refund policies — they handle it themselves.
Transfers
Athletes transfer registrations to someone else. Race still fills up, you keep full revenue.
Credits
Convert registration to store credit for future races. Money stays in your ecosystem.
Refunds
Money back to original payment. You control percentage and can withhold fees.
Auto Inventory
Cancelled spots return to inventory instantly. Slots become available for new registrants.
How to Set Up
Go to Event Settings
Open your race in the dashboard and navigate to Settings → Registration Flexibility. This is where you configure all self-serve options.
Enable Your Preferred Options
Toggle on Transfers, Credits, and/or Refunds. Each option can be enabled independently — you don't have to offer all three.
Configure Percentages & Deadlines
Set refund percentage (e.g., 80%), credit percentage (e.g., 100%), and deadlines for each option (e.g., refunds until 72 hours before).
Add Custom Policy Text (Optional)
Write a message explaining your policy in your own words. This appears on theregistrant's registration management page.
Try It: Configure Your Settings
Adjust the toggles and sliders to see how your settings affect what registrants see.
Allow Transfers
Let registrants send registrations to someone else
Allow Credits
Convert registrations to store credit for future races
Allow Refunds
Money back to original payment method
Athlete will see:
What Athletes Experience
Click "Can't Attend?"
Link appears on their registration confirmation email and registration management page.
See Available Options
Transfer, Credit, and/or Refund based on your settings and deadlines.
Choose and Confirm
Select registrations, fill in details (for transfers), and submit.
Get Confirmation
Immediate confirmation on screen plus email with all details.
Policy Settings Explained
Refund Percentage
Set 0-100%. Common: 80-90% to cover processing. The registrant sees exactly what they'll receive before confirming.
Credit Percentage
Usually 100% to encourage this option. Credits keep money in your ecosystem and are only valid for your races.
Deadlines
Set separately for each option. Example: transfers until 24h, credits until 48h, refunds until 72h before event.
Fee Withholding
Optionally keep a fixed amount ($5) or percentage to cover processing costs. EnduranceFinder fees are always non-refundable.
Credit Expiration
Set credits to never expire, or add a time limit (e.g., 1 year). Expired credits are tracked in your dashboard.
Custom Policy Text
Add your own explanation. Example: "We understand plans change. Choose the option that works best for you."
Troubleshooting
Athlete doesn't see options
Check that the option is enabled in settings and that the deadline hasn't passed. Options disappear after their deadline.
Refund shows wrong amount
The amount shown is based on your refund percentage setting. Check Settings →Registration Flexibility to adjust.
Credit not appearing at checkout
Credits only apply to races from the same race director. Check the registrant's profile to see their credit balance.
Registration didn't return to inventory
Inventory return is automatic on refund/credit. Check your race capacity in Dashboard → Races → [Race] → Registrations.
Frequently Asked Questions
Go to Dashboard → Races → [Your Race] → Settings → Registration Flexibility. Toggle on the options you want to offer (Transfers, Credits, Refunds). Each option has its own settings for percentages and deadlines.
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Set up self-serve registration management and let athletes handle their own changes.